Privacy Policy

This Privacy Policy describes how Zen (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Zen (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services.

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”).

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf.

How We Use Your Personal Information

• Providing Products and Services.
• Marketing and Advertising.
• Security and Fraud Prevention.
• Communicating with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. We do not guarantee and are not responsible for their privacy practices.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We cannot guarantee “perfect security.”

Your Rights and Choices

You may have some or all of the rights listed below in relation to your personal information.

• Right to Access / Know.
• Right to Delete.
• Right to Correct.
• Right of Portability.
• Right to Opt out of Sale or Sharing.

Complaints

If you have complaints about how we process your personal information, please contact us.

International Users

We may transfer, store and process your personal information outside your country.

Contact

Should you have any questions about our privacy practices, please call (+2) 01200009606.